Refund policy

At F.H Fashion, we strive to deliver high-quality products to our customers. However, if you receive a damaged, defective, or incorrect item, we are here to assist you.

Claim & Return Rules:

• 7-Day Claim Window: All claims for returns, exchanges, or refunds must be reported within 7 days of receiving your parcel. Claims submitted after 7 days will not be processed.

• Mandatory Unboxing Video: Customers MUST record a clear, continuous video while opening/unboxing the parcel for the first time. The video must show the outer packaging, the shipping label, and the product being removed from the package (highlighting any defect, damage, or tear).

  • Why is this required? This video serves as proof to verify whether the damage occurred prior to delivery or during transit. Without an unboxing video, claims cannot be processed.

• Condition of Item: Returned items must be unworn, unwashed, unused, and in their original packaging with all tags intact.

How to File a Claim: To request a return or exchange, contact us with your order details and unboxing video:

• WhatsApp / Phone: 03157042225

• Store Address: Al Hafiz Trade Center Plaza, 2nd Floor, Link Road, Model Town, Lahore